Communication Effectiveness To Get Buy-Ins

Course Objectives

This one-day course explores the essence of how to communicate to the different types of customer-personalities and their buying motives.

Learning Outcome

This course would help sharpen the communication skills of retail staffs towards customers for increased sales performance.

Duration & Fees

Fees: $380 (SkillsFuture Credit claimable and NTUC UTap member claimable)

Duration: 1 day (7 hours per day)

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Course outline

Day 1

  1. Introduction to the importance of different customer-personality types.

  2. Identify the characteristics of each of the customer-personality type and recognizing how to spot each of the customer-personality types.

  3. Understand the top three buying motives behind of each customer-personality type and adopt the right strategies to communicate effectively and increase sales opportunities.

  4. Assessment and Certification

Get Started with iDA’SG

iDA’SG is a specialist retail consultancy providing retail professionals training and placement.

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