Driving Customer Loyalty In New Norm: Delivering Memorable Shopping Experience For Your Customers
Course Objectives
The purpose of this course is for the learner to understand the importance of delivering excellent customer service, the way a Champion builds customer relationships, drives engagement and build brand loyalty.
Learning Outcome
At the end of the lesson, you will be able to recognise important of customer loyalty and overcome service challenges with solutions. You will also learn how to craft a service recovery protocol.
Duration & Fees
Fees: $280 (SkillsFuture Credit claimable and NTUC UTap member claimable)
Duration: 1 day (7 hours per day)
Course outline
Day 1
Introduction and importance of Customer Service
Developing a new customer focused strategy and service delivery in the new norm
Recognizing importance of Customer loyalty, overcoming service challenges and finding solutions to case studies activity
Methods to evaluate effectiveness of Customer Service Strategy (such as Seeking customer feedback, Using CRM platforms, Leveraging Multi-Channel servicing)
Types of market trends and opportunities as well as a working session to develop Service Recovery protocols
Assessment and Certification
Get Started with World Mode Singapore
World Mode Singapore is a specialist retail consultancy providing retail professionals training and placement.
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